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Episode 41: The Power of Positive Psychology: Creating Authentic Company Cultures with Xero Chief Customer Officer Rachael Powell

with Joubin Mirzadegan and Rachael Powell

Listen on: SpotifyApple

Not many people can say they’ve held leadership positions in marketing, sales, and HR during their business career. Well, maybe except for Rachael Powell, who has done all three and says it’s just her “natural curiosity” that brought her on such a path.

Having worked for over 25 years at digital and technology companies, Rachael now serves as Chief Customer Officer at Xero, a company creating cloud-based accounting software for small businesses.

On this episode of Go to Market Grit, Joubin and Rachael discuss ways to apply positive psychology within an organization in order to improve customer experience, as well as how Rachael recruits for talent.